My domain is no longer working (blocked or registry check). What should I do?

Procédure

🔎 Why can a domain name stop working?

One of the most frequent causes of deactivation of a domain name is the lack of response to a verification request sent by the registry.

Registries, the official bodies in charge of domain extensions (e.g. Verisign for .com, .net, AFNIC for .fr, or DNSBelgium for .be), regularly carry out checks to validate the identity of domain holders.

⚠️ Important: In most cases, LWS (your registrar) does not receive a copy of these e-mails and is not informed when they are sent.

Case 1: Blocking following an unanswered identity check

When a registry requests confirmation of identity and this is not provided within the allotted time, the domain may be suspended or blocked.

In most cases, the registry only checks the contact email address. To do this, it sends your email address an email with a link to validate. The fact that you can validate (click on the link) tells the registry that the email has been received and that it is a valid address.

For .eu and .ch extensions, verification is sent immediately after the domain has been ordered. The domain name will not be active until the verification has been carried out.

For geographical extensions such as .fr, .re, .be, .eu or .ch, an additional verification of the postal address and telephone number may be carried out by the registry. The registry checks that the number is valid and that the address exists and is within the authorised perimeter (often resident in the European Union). In the event of a dispute, proof of address may be requested to validate the postal details.

In general, the registry allows a period of 15 days to verify identity, leaving the domain active. After this period, the domain is often suspended or even taken back by the registry. Removal from quarantine is still possible but may incur costs.

🔹 F or .be domains

✅ How do I get my domain back?

1️⃣ Confirm your identity with DNSBelgium by sending an e-mail to legal@dnsbelgium.be specifying the domain name(s) concerned.
2️⃣ If your identity is confirmed, request the transfer code from the same address(legal@dnsbelgium.be).
3️⃣ Contact our LWS support team to send us the code and pay the reactivation fee (€49 excluding VAT).
4️⃣ Once the quote has been paid, we will reactivate the domain within a few days.

👉 You can also view the information and request the transfer code from this page:
🔗 https://www.dnsbelgium.be/fr

⚖️ Case 2: Blocked for dispute or administrative procedure (ServerHold)

A domain may also be placed under ServerHold status, which means that :
✔️ The registry has received a dispute concerning your domain (e.g. legal claim, ownership problem).
✔️ An identity check is in progress before the domain can be used again.

💡 This status is imposed by the registry, LWS cannot intervene directly.

What should you do?
📧 An e-mail has been sent directly by the registry to the address of the domain owner contact.
📂 Check your mailbox and your spam folder to read the instructions and take the necessary steps to lift the suspension.

📌 Why can't LWS act on your behalf?

LWS is a registrar and not a registry.
➡️ When the registry suspends a domain, it communicates exclusively with the domain holder and does not notify LWS.
➡️ LWS cannot prevent the suspension or reactivate a blocked domain without the registry's agreement.

✅ Conclusion: Act quickly!

1️⃣ Check your mailbox regularly (including spam).
2️⃣ Respond to verification requests as soon as they are received.
3️⃣ In the event of a block, follow the instructions of the registry concerned.
4️⃣ Contact our support team only if you have obtained a transfer code or if a reactivation fee is required.

LWS can then do nothing to warn you, nor to prevent the deactivation of the domain if you do not respond to the registry, nor to reactivate the domain after deactivation.

Similarly, LWS CANNOT resend the email directly to you; you will need to follow the instructions described below to have it resent to you.

What are the consequences of a domain name being deactivated by the registry?

If a domain name is deactivated by the registry, then :

• The website is no longer accessible: Web page inaccessible ERR_NAME_NOT_RESOLVED
• Email addresses can no longer receive or send emails (impossible to connect to incoming and outgoing email servers)
• All services linked to this domain name are deactivated (FTP access, web redirection, DNS servers, etc.).

In the whois tools (http://whois.domaintools.com for example), the status of the domain indicates: "Hold":

How do I reactivate deactivated domain names?

Simply click on the link in the e-mail sent by the registry to unblock all the domain names affected.

The subject of the e-mail is: IMMEDIATE VERIFICATION required for

The sender that appears as the sender is: domaine@lws.fr (enter it in your address book)

Unblocking usually takes from 1 to 24 hours.

What should I do if I haven't received the email from the registry?

If you haven't received the email, you need to revalidate your details or change them if necessary in your LWS Panel customer area.

To check that the email address sent by the registry is actually yours, consult our whois tool: http: //whois.lws.fr

Once your details have been revalidated or updated, the registry will automatically send the email to your email address within 1 to 24 hours.

LWS can then do nothing to warn you, nor to prevent the deactivation of the domain if you do not respond to the registry, nor to reactivate the domain after deactivation.

Similarly, LWS CANNOT resend the email directly to you, you will have to follow the instructions described above to have it resent to you.

There is no point in contacting us regarding this problem, we will have no solution other than those described in this article.