How can I use the help sections to search for information on LWS?

Procédure

Introduction

This article will help you use LWS Help to find documentation that answers the questions you have.

This documentation also explains how to ask a question if you still have a query and the proposed document does not answer it.

Finally, the procedure for rating documentation is also detailed.

How do I access LWS online help?

You can access our online help from this URL: https: //aide.lws.fr

From the LWS customer area, simply log in. Then click on"Online Help" in the "Assistance, Formulas and Options" section.

You will be redirected to the "Online Help" page.

On this page, you'll find the various help topics that will make it easier for you to find what you need. The sections are classified by theme as follows:

• General information ;
• Web hosting and servers ;
• Emails ;
• Website creation and e-commerce shop;
• Online storage ;
• SMS ;

Click on the heading of your choice, then on the relevant sub-heading, to display the help. For example, in the "General information" section, click on "Payment and billing".

As you can see, there are several main categories:

• Account management ;
• Payment ;
• Billing ;
• Renewal ;
• Cancellation ;

Click on the documentation of your choice to display the entire procedure concerned.

Search for help

To search for help, visit our https://aide.lws.fr page.

Use the search bar to look for documentation in our knowledge base:

For example, if you search for "invoicing", you will be presented with a drop-down list:

or simply click on the magnifying glass in the search bar

Ask a question

On each of our documentations, you have the possibility to ask a question and to write it down. A technician will answer your question as soon as possible. If necessary, the technician can also open a ticket for you on our support platform, which you can view by going to your LWS customer area and clicking on"Support".

To ask a question, fill in the various fields (question, username and email address):

Finally, click on the "Publish a question" button.

Rate documentation

To rate a piece of help, simply move your mouse over the stars.

You can also tell us if this article was useful for you.

Conclusion

Now you know how to search for documentation on LWS Help, how to rate documentation and how to post a question.

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