How can I protect my domain from being transferred?

Procédure

Objective

This guide explains how to prevent your domain name from being transferred to another provider by activating the Transfer Protection option in your LWS Customer Centre.

This protection adds a security lock: as long as it is activated, no transfer can be launched without your action.

Prerequisites

Before you begin, please ensure that you have the following:

• A domain name registered with LWS
• Access to your LWS Customer Centre

Understanding transfer protection

Transfer protection prevents any attempt to transfer your domain to another registrar (domain provider).

To transfer your domain to another provider, you will need to :

1. deactivate the transfer protection
2. recover the transfer code (Auth/EPP)

Without these actions, the transfer cannot be launched.

How do I activate or deactivate transfer protection?

Step 1: Log in to the LWS Customer Centre

Once you have logged in, you will be taken to your account dashboard.

Step 2: Access your domain management

1. In the menu of your customer area, click on Domains & Hosting.
2. The list of your domain names will appear.
   
3. Locate the domain for which you want to activate protection.
4. Click on Manage next to the domain concerned.

This will take you to the domain management page.

Step 3: Activate transfer protection

1. On the domain management page, look for the"Transfer protection" icon in the"Domain management" section.
   
2. In the window that appears, select "enable" or "disable" depending on the status you want for your domain's transfer protection.
   
3. Then click on the Validate button to save the change.

Once validated, the protection is activated or deactivated immediately.

Frequent problems

The "Transfer protection" option does not appear.

Some domain extensions do not offer this lock.

In this case, the option does not appear in the panel.

This is normal and depends on the extension's registry.

Even without this option, your domain remains protected thanks to :

• the transfer code (Auth/EPP)
• validation by e-mail from the owner

I want to transfer my domain.

If you want to transfer your domain to another provider :

1. deactivate transfer protection
2. retrieve the Auth/EPP code
3. Start the transfer procedure with your new provider.

Transfer protection cannot be deactivated

In some cases, it may not be possible to deactivate the transfer protection for your domain name.

This generally occurs when the domain does not meet the conditions for transfer.

Protection can remain active in the following situations:

• The domain was registered, renewed or transferred less than 60 days ago.
• The owner's details have recently changed.
• A dispute is pending on the domain.
• The domain has expired.
• The domain is being restored or deleted.

What should I do in these cases?

If you cannot deactivate the protection :

1. check the date of the last registration, renewal or transfer of the domain
2. check whether any contact changes have been made recently
3. Make sure that the domain is active and not expired.

If any of these situations apply, it is usually sufficient to wait until the end of the blocking period (often 60 days).

If you think that the blocking is abnormal, we recommend that you contact LWS support so that a technician can check the status of your domain.

Conclusion

Transfer protection is a simple and effective security measure to prevent a domain name being transferred without your consent.

We recommend that you leave this option permanently activated, unless you wish to transfer to another provider.